Coolzino Responsible Gambling
Gambling is entertainment. It works best when it stays that way, and this page sets out the specific tools available on your account, the external organisations that offer free support, and how to reach us directly. Coolzino operates under a licence issued by the Curaçao Gaming Authority, licence number OGL/2024/1126/0521, held by Terdersoft B.V.
Our commitment
Coolzino is licensed by the Curaçao Gaming Authority (OGL/2024/1126/0521). Our responsible gaming and self-exclusion policies are published documents, not footnotes. Because Coolzino does not hold a provincial gaming licence in Canada, integration with provincial self-exclusion programs does not apply to this site. Players who want a cross-operator self-exclusion covering provincially licensed sites should contact the relevant provincial authority directly.
Tools available
Your account includes a responsible gaming section where you can set limits and request exclusions directly. The following tools are available:
- Deposit limits: set a daily, weekly, or monthly cap on how much you can deposit
- Loss limits: cap the amount you can lose over a chosen period
- Session time limits: restrict how long a single session can run
- Reality checks: receive periodic reminders of time spent playing
- Cool-off periods: take a short break without fully closing your account
- Self-exclusion: closes and blocks your account immediately upon request
Deposit limits cannot be applied to cryptocurrency deposits. Self-exclusion takes effect the moment it is requested and closes the account without delay. If you want to set any of these tools or have questions about how they work, our support team is available around the clock.
Signs to watch for
Some patterns can signal that gambling has moved outside its intended role. These are facts, not judgements.
- Chasing losses by placing further bets to recover money already lost
- Spending more time or money gambling than you planned
- Gambling affecting time with family, friends, or work
- Borrowing money or selling possessions to fund gambling
- Feeling irritable or restless when not gambling
- Concealing how much time or money you spend on gambling
Where to get help
Several organisations offer free, confidential support. None of them require you to be in crisis to make contact.
- ConnexOntario: connexontario.ca or 1-866-531-2600 (free, 24/7)
- Responsible Gambling Council: responsiblegambling.org
- Gamblers Anonymous: gamblersanonymous.org
These services are independent of Coolzino. They can help whether or not your concern relates to this site.
Contact us
To request self-exclusion, set account limits, or ask any question about responsible gambling, contact our support team by email at [email protected] or via the live chat launcher available on every page, 24 hours a day, seven days a week. Self-exclusion closes your account immediately on request. If your query is not resolved at support level, it is escalated within the organisation, and you retain the right to approach the Curaçao Gaming Authority or an independent dispute body if needed.